Refund policy
No Returns – Exchanges Only
At Nellavation, we take pride in our limited-release lifestyle apparel, ensuring every drop is exclusive and one-of-a-kind. Because of this, all sales are final, and we do not accept returns. However, we do offer exchanges under the following conditions:
Exchange Eligibility
To qualify for an exchange, items must meet these requirements:
Unworn & Unwashed – Items must be in brand-new condition, free from stains, odors, or damage.
Original Packaging & Tags – The item must have its original tags attached and be returned in its original packaging.
Exchange Request Within 7 Days – You must contact us within 7 days of receiving your order to initiate an exchange.
How to Request an Exchange
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Email Us at [info@nellavation.com] with your order number and the reason for the exchange.
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Approval & Next Steps – If your exchange is approved, we’ll provide further instructions.
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Shipping – You are responsible for shipping the item back to us. We recommend using a trackable shipping method.